Legal
Billing Terms
Effective as of May 2026
Pricing
Current pricing is shown before checkout in U.S. dollars (USD). Prices may exclude taxes, bank fees, currency conversion charges, app store fees, or payment-provider charges.
Current public pricing: 3-day introductory access $1.00 USD, Monthly Premium $29.99 USD/month, 3-Month Premium $59.99 USD every 3 months, and 6-Month Premium $89.99 USD every 6 months.
eLuna may change prices in the future. If you do not agree with a future price or plan change, you may cancel before the next renewal.
Introductory Access
eLuna may offer 3-day introductory access for $1.00 USD. This gives temporary access to premium digital features for the period shown at checkout.
Any renewal or follow-on subscription terms are shown before purchase in Stripe Checkout and control if they differ from this summary.
Introductory access terms are shown before purchase and control if they differ from this summary.
Subscription Plans
The currently planned eLuna plan structure is listed below. Exact available plan names, prices, currencies, taxes, and renewal terms shown at checkout control if they differ.
- 3-day introductory access: $1.00 USD.
- Monthly Premium: $29.99 USD/month.
- 3-Month Premium: $59.99 USD every 3 months.
- 6-Month Premium: $89.99 USD every 6 months.
Payment Method
By subscribing, you authorize recurring charges according to the plan selected at checkout until you cancel.
By purchasing introductory access or a subscription, you authorize charges to the payment method provided. Charges may occur immediately, after introductory access, or at renewal according to the plan terms shown at checkout.
You are responsible for keeping your payment method valid and up to date.
Automatic Renewal
Subscriptions renew automatically unless canceled before the renewal deadline. The renewal price, USD currency, and billing period are shown at purchase or in the subscription management flow when available.
You can request cancellation anytime by contacting support@myeluna.com.
How to Cancel
You may cancel by contacting support@myeluna.com or through account/subscription management if available. Requests should be sent before introductory access or a renewal period ends.
We usually respond within 2-3 business days.
Deleting browser data, deleting an app shortcut, deleting an account, or not using eLuna does not automatically cancel billing.
Billing Questions, Cancellations, and Refund Requests
For billing questions, cancellation help, renewal questions, or refund review, please contact support@myeluna.com first. Our support team can help identify your subscription, explain your current plan, and review eligible refund requests according to our Money-Back Policy.
To help us respond faster, include the email used for your eLuna account and any receipt or payment details.
Failed Payments
If a payment fails, your premium access may be paused, downgraded, or canceled. Payment providers may retry failed payments according to their rules.
Third-Party Payment Providers
Payments may be processed by Stripe, card networks, app stores, or similar third-party payment services when integrated. eLuna does not directly store full card details.
Refunds
Refund requests are reviewed according to our Money-Back Policy.
Contact
Billing questions may be sent to support@myeluna.com. We usually respond within 2-3 business days.
EvoScale Company Limited
Unit 04-05, 16/F The Broadway, 54–62 Lockhart Road, Wan Chai, Hong Kong
Registration number: 77569495.
Contact support
support@myeluna.com