Legal
Support / Contact
Effective as of June 2026
Contact eLuna Support
Questions about payments, subscriptions, refunds, data usage, or account access? Contact eLuna support.
For billing questions, cancellation requests, refund requests, account access issues, delivery/access questions, or general support, contact support@myeluna.com.
We usually respond within 2-3 business days.
What to Include
To help us locate your account and respond faster, include the relevant details for your request.
- The email address associated with your eLuna account.
- For billing or refund requests: payment date, amount, receipt or transaction details, and the reason for your request.
- For cancellation requests: the account email and the plan or subscription you want to cancel.
- For access issues: the page or feature affected and any error message you saw.
Digital Subscription Notice
eLuna is a digital subscription service. No physical goods are shipped.
eLuna is provided for self-reflection and entertainment purposes only. It does not provide medical, psychological, legal, financial, crisis, or professional advice.
Company Details
EvoScale Company Limited
Unit 04-05, 16/F The Broadway, 54–62 Lockhart Road, Wan Chai, Hong Kong
Registration number: 77569495.
Website: https://www.myeluna.com.
Contact support
support@myeluna.com