Cancellation Policy

To request cancellation of eLuna introductory access or a subscription, contact support@myeluna.com. Include the email address associated with your eLuna account so support can locate your subscription.

Cancellation requests should be sent before introductory access ends or a subscription renews. We usually respond within 2-3 business days.

If you started a subscription online, you may request cancellation online by emailing support from the address linked to your eLuna account. If account subscription tools become available later, those instructions may also be used.

Deleting browser data, removing an app shortcut, deleting local files, or simply stopping use of eLuna does not automatically cancel billing.

If subscription management tools become available in your account later, you may also follow the instructions shown there.

When a cancellation is processed, future billing stops. Access to paid features may continue until the end of the current paid period unless otherwise required by law or stated in the plan terms shown at checkout.

Support will provide confirmation or next steps after reviewing your request.

Refund questions should be sent to support and are reviewed according to the Money-Back Policy, account status, subscription activity, payment records, and applicable law.

This Cancellation Policy does not limit any rights you may have under applicable consumer protection laws.

Cancellation questions may be sent to support@myeluna.com. We usually respond within 2-3 business days.

EvoScale Company Limited

Unit 04-05, 16/F The Broadway, 54–62 Lockhart Road, Wan Chai, Hong Kong

Registration number: 77569495.