Fulfillment / Delivery Policy

eLuna is a digital subscription service. No physical products are shipped.

After account creation and successful subscription activation, users receive online access to digital self-reflection features, symbolic guidance, readings, and account-based tools through the user's eLuna account.

Account creation is a technical step and does not create an active eLuna plan. Product feature access requires successful introductory access or subscription activation.

Paid features become available after subscription activation and account verification. Available features may include AI-powered self-reflection experiences, daily readings, symbolic cards, personal insight prompts, journaling-style tools, practices, affirmations, and Sky Map insights, depending on the plan selected.

If payment processing is interrupted, delayed, reversed, canceled, or unsuccessful, paid access may be paused, downgraded, or unavailable.

If you believe your digital access was not delivered after subscription activation, contact support@myeluna.com. Include your account email, purchase date, amount, and any receipt or transaction details available.

eLuna is provided for self-reflection and entertainment purposes only. It does not provide medical, psychological, legal, financial, crisis, or professional advice.

Delivery and access questions may be sent to support@myeluna.com. We usually respond within 2-3 business days.

EvoScale Company Limited

Unit 04-05, 16/F The Broadway, 54–62 Lockhart Road, Wan Chai, Hong Kong

Registration number: 77569495.