Refund Policy

This Refund Policy explains cancellation and refund review rules for purchases made directly through myeluna.com. It forms part of the Terms of Service.

eLuna is a digital subscription service. No physical goods are shipped. Digital access begins online after account creation and successful subscription activation.

To request cancellation, contact support@myeluna.com. Your request should include the email address associated with your eLuna account and should be sent before the next renewal.

We usually respond within 2-3 business days. Cancellation stops future billing after the request is processed. Access may continue until the end of the current paid billing period unless otherwise required by law or stated at checkout.

Deleting browser data, deleting an app shortcut, or stopping use of eLuna does not cancel a subscription.

If you have questions about a charge, renewal, cancellation, or refund request, please contact us first at support@myeluna.com. This is the fastest way for us to locate your account, review the charge, and help resolve the issue.

When contacting support, please include the email address used for your eLuna account, the date of the charge, the amount, any receipt or transaction details available, and the reason for your request.

Contacting eLuna support first does not limit any rights you may have under applicable consumer protection laws.

Refund requests are reviewed on a case-by-case basis. Because eLuna provides digital access after activation, refunds may not be available for periods in which the service was accessed or used, except where required by applicable law.

Refunds may be considered when relevant conditions are met.

Unless required by applicable law, refunds are generally not provided for the following situations.

eLuna reviews refund requests case by case. If a refund is approved, it will be issued to the original payment method where possible.

We usually respond within 2-3 business days.

Refund processing may take up to 30 days depending on the bank, card network, payment provider, or local rules.

Users in the EU, EEA, Switzerland, or similar jurisdictions may have statutory withdrawal rights for digital services. Where applicable by law, those rights may be limited or waived when you consent to immediate access and the digital service begins.

Some U.S. states may provide specific cancellation or consumer protection rights. eLuna will comply with applicable laws where they apply.

Refund and cancellation questions may be sent to support@myeluna.com. We usually respond within 2-3 business days.

EvoScale Company Limited

Unit 04-05, 16/F The Broadway, 54–62 Lockhart Road, Wan Chai, Hong Kong

Registration number: 77569495.