Legal

Privacy Policy

Effective as of May 2026

Introduction

eLuna explains in this Privacy Policy how EvoScale Company Limited collects, stores, uses, shares, and protects information when you access https://www.myeluna.com, the eLuna web app, and related services.

By using eLuna, you acknowledge that you have read this Privacy Policy. If you do not agree with it, please do not use the service.

Information We Collect

We collect information that you provide directly, information created through your use of the service, and technical information needed to operate eLuna.

  • Account information, such as your name, email address, login details, and account preferences.
  • Birth data, such as date of birth, optional time of birth, place of birth, zodiac sign, and manual zodiac override.
  • Onboarding preferences, such as focus areas, practice styles, interests, and personalization choices.
  • Quiz answers, profile details, and reflection preferences used to personalize the digital experience.
  • Product content, such as readings, daily cards, reflections, affirmations, saved practice entries, and path signals.
  • Preland or quiz context, such as source, funnel, result, UTM campaign, UTM content, ad ID, and campaign ID when present.
  • Usage data, such as pages visited, interactions, device and browser information, IP address, and approximate location if technically available.
  • Payment-related information handled by Stripe or other third-party payment providers. eLuna does not directly store full card details, but may receive transaction, subscription, receipt, customer, or plan metadata when payments are active.
  • Support communications, including messages you send to support and information needed to resolve your request.

How We Use Information

We use information only for purposes connected to operating, protecting, personalizing, and improving eLuna.

  • Provide, maintain, and troubleshoot the product.
  • Create a personalized astrology-inspired, numerology-inspired, card, affirmation, and soul-path experience.
  • Save your profile, preferences, progress, readings, cards, and reflections.
  • Operate subscriptions, plan access, billing support, and purchase records when payment features are active.
  • Respond to customer support requests.
  • Analyze usage and improve product quality, performance, content, and onboarding.
  • Protect the service against abuse, fraud, security incidents, and unauthorized access.
  • Comply with legal, accounting, tax, dispute, and regulatory obligations.

Cookies and Similar Technologies

eLuna may use cookies, localStorage, session storage, analytics tools, and similar technologies for login, preferences, progress, personalization, security, and product analytics.

You may control cookies through your browser settings. Some features, including login, saved progress, daily card state, or preferences, may not work correctly if storage is disabled.

How We Store and Protect Information

We use reasonable technical and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, or alteration.

No online service can be guaranteed to be 100% secure. Data may be processed by hosting, infrastructure, authentication, analytics, support, payment, and monitoring providers that help operate eLuna.

Third-Party Service Providers

We may use third-party providers to operate eLuna. These providers may process information only as needed to perform services for us or as required by law.

  • Hosting and infrastructure providers.
  • Analytics and product measurement tools.
  • Payment processors when checkout is connected.
  • Email, support, and customer communication services.
  • Error monitoring, logging, and security tools.
  • Authentication providers if enabled in the future.

Data Retention

We retain information for as long as needed to provide eLuna, maintain account records, support billing, resolve disputes, improve safety, prevent fraud, and meet legal obligations.

You may request account deletion by contacting support@myeluna.com. Some information may remain in backups or records for a limited time where required for security, legal, billing, dispute, or compliance reasons.

International Transfers

Your information may be stored or processed in countries outside your country of residence. Where required, we apply safeguards intended to protect transferred information in accordance with applicable law.

User Rights

Depending on where you live, you may have rights to access, correct, update, delete, restrict, object to processing, request a copy of your data, or unsubscribe from marketing communications. To make a request, contact support@myeluna.com.

No Sale of Personal Information

eLuna does not sell personal information.

Based on the current production implementation reviewed before Stripe submission, eLuna does not knowingly share personal information for cross-context behavioral advertising. If advertising or analytics practices change, this Privacy Policy should be updated before those practices are used.

U.S. Privacy Notice

For U.S. users, we may collect identifiers, account information, internet or device activity, approximate location inferred from technical data, commercial information related to subscriptions, and content or preferences you provide.

You may request access, correction, deletion, or information about our privacy practices by contacting support@myeluna.com. We will respond as required by applicable law.

California Privacy Notice

California users may have rights to know, access, correct, delete, or opt out of certain uses of personal information under applicable California privacy laws.

We do not sell personal information. We do not knowingly share personal information for cross-context behavioral advertising in the current implementation.

California privacy requests may be sent to support@myeluna.com.

Children

eLuna is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

The service is intended for adults. Users should be at least 18 years old or the age of majority in their jurisdiction unless a parent or legal guardian is involved where permitted by law.

Entertainment and Wellness Disclaimer

eLuna is provided for self-reflection and entertainment purposes only. It does not provide medical, psychological, legal, financial, crisis, or professional advice.

You should consult qualified professionals for medical, legal, financial, mental health, emergency, or crisis matters.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date. If changes are material, we may provide additional notice through the service or by email.

Contact

Questions or requests may be sent to support@myeluna.com. We usually respond within 2-3 business days.

EvoScale Company Limited

Unit 04-05, 16/F The Broadway, 54–62 Lockhart Road, Wan Chai, Hong Kong

Registration number: 77569495.

Website: https://www.myeluna.com.

Contact support

support@myeluna.com